BOOKING CONDITIONS
1. Payments and Confirmation.
To confirm your booking arrangements with us you need to send us the deposit/full payment amount as specified and advised to you by us. If the booking is accepted by us the deposit will be retained and go towards the payment of the total cost of the arrangements. A confirmation of acknowledgement will be sent to you in due course.
2. To confirm your booking arrangements with us you need to send us the deposit/full payment amount as specified and advised to you by us. If the booking is accepted by us the deposit will be retained and go towards the payment of the total cost of the arrangements. A confirmation of acknowledgement will be sent to you in due course.
It is unlikely that we have to make any alteration to your arrangements, but please bear in mind that arrangements are made many months in advance so sometimes we may need to make minor changes, which we reserve the right to do so at any time. Most of these changes are very minor, but where they are significant, we will inform you when you book or if you have already booked, as soon as it is reasonably possible. Any transportation by air, sea or land timings and carriers detailed are subject to change as a result of the relevant transportation procedures. If a major change becomes necessary, we will inform you as soon as is reasonably possible and, providing it does not arise from circumstances amounting to force majeure, you will have the choice of either accepting the change of arrangements or cancelling your arrangements, with full refund of moneys paid.
3. Cancellation of confirmed arrangements by Cuba Select Travel.
We reserve the right in any circumstances to cancel your arrangements and, in this event we will return all moneys back to you. If we have to make a significant change or cancel after the date the final balance of your arrangement cost falls due, we will in addition pay you compensation as set out below subject to the following exemptions. We cannot pay any compensation or accept liability where the change or cancellation is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. In addition, compensation will not be payable if we have to cancel because an insufficient number of people have booked your chosen arrangements – in this case, you will be notified not less than three weeks before departure.
Period before departure – a significant change or cancellation notified to either your travel agent or us. Compensation per person:
More than 56 days Nil.
56-43 days Euros 60.00.
42 to 29 days Euros 90.00.
28 days to 15 days Euros 120.00.
14 days or less Euros 150.00.
Compensation and/or refund payment will not apply when changes are caused due to force majeure i.e. reason of war or threat of war, riot, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, weather conditions, technical problems or congestion of airports or seaports, cancellation or change of services by hotels or other accommodation providers, air, sea or land carriers, or any other services and similar events beyond our control.
4. Prices.
The prices of your arrangements are subject to surcharges on the following items: Government action, currency, land and sea transportation fuel, aircraft fuel, over flying charges, airport charges, increase in the airfare and local taxes.
5. Cancellation of arrangements by you.
After acceptance of the booking you cancel your arrangements or do not pay the balance of the arrangement price by the prescribed time, we reserve the right to cancel the arrangements and in such cases you will forfeit the deposit. In addition if either event occur within 60 days of departure, the following cancellation fees become payable by you.
Period before departure within which such written cancellation is received by this office:
Up to payment deadline: Loss of deposit.
56 - 43 Days prior departure: Loss of 50% of cost of individual arrangement.
42 - 29 Days prior departure: Loss of 75% of cost of individual arrangement.
28 - 01 Days prior departure: Loss of 100% of cost of individual arrangement.
We will, however consider any exceptional circumstances that you advise us of which has caused you to cancel your arrangements, and depending on those exceptional circumstances we may amend our cancellation fees accordingly as a measure of our goodwill.
We, nevertheless strongly recommend that you take adequate comprehensive travel and medical insurance cover for your arrangements with your travel and medical insurance service provider. You may have to take out additional special cover for activities such as sailing and scuba diving.
6. Rate of arrangements.
Costs prepared for your arrangements are based on current air, fuel, hotel, and land and sea arrangement tariffs and maybe subject to change.
7. Responsibility for standard.
The arrangements are provided to a reasonable standard. Where carriage is by air, sea or land we shall be entitled to limit our liability in the manner provided by local and international convention.
8. Delays.
In the unlikely event of a delay to your flight and/or other carrier, we do not accept any liability or claim for compensation resulting from such delay, and your welfare during this time is the responsibility of the airline and/or other carrier.
